Grants.gov Support Center’s Top Questions: Workspace Edition

If you are a subscriber to this blog, you likely know about Grants.gov’s online resources. These resources include training videos and the online user guide.

Sometimes, though, talking on the phone with a real, live human can be crucial – especially when a user is stumped by a specific step in the application process or just feels overwhelmed. To this end, Grants.gov has a Support Center that can be reached 24/7 (except on federal holidays) by phone (1-800-518-4726) or email.

Below are the five most common questions the support team has received about Grants.gov Workspace. Here we provide basic answers, tips, and links to specific videos and help articles that walk users through the answers.

How do I create a workspace on Grants.gov?

The key to creating a workspace is to ensure you have a role with the “Create Workspace” privilege, such as the Workspace Manager role. So if you are logged into your account and the Apply button is inactive, chances are you need to ask an account administrator at your organization to assign you a role with the Create Workspace privilege. This chart breaks down the privileges and workspace actions associated with each Grants.gov role.

Learn more: Video | Help Article

 

How do I download, complete and upload a Workspace form? And how do I complete a Workspace form using the Webform functionality?

Let’s tackle these two questions at once. Every workspace gives applicants two form options: downloadable PDFs or webforms that open in a browser window.

PDF forms work best if you prefer filling in forms when you are not connected to the Internet. Most users find webforms easier to fill out, but you will need an Internet connection to access them and save your work. Applicants can also use PDFs and webforms interchangeably; updates made using PDF forms will be reflected in their webform versions, and vice versa. You can access both form options under the Forms tab in your workspace, in the Actions column.

Learn more: Video | Help Article

 

How do I submit my application in Grants.gov?

While the act of submitting only takes a couple of clicks, the Sign and Submit button will not be active (i.e., clickable) unless

• You have a role with a “Submit” privilege, such as the Standard AOR role
• All of the required and selected optional forms are in the “Passed” status
• The workspace does not have an alert message highlighting a submission issue
• The workspace has an active SAM registration
• The application package’s Open Date is today or in the past

This chart breaks down the privileges and workspace actions associated with each Grants.gov role.

Learn more: Video | Help Article

 

How do I reopen or revise a submitted Workspace application?

After submitting, you can revise and re-submit an application if the funding opportunity has not been closed to applications. Before an application can be revised, though, someone on your applicant team will need to click the Reopen button within the workspace. This workspace-level action is available to Expanded AORs, the Workspace Owner, and Workspace AORs. Here is a chart breaks down the privileges and workspace actions associated with each Grants.gov role.

Learn more: Video | Help Article