Common Questions to’s Support Team—EBiz POC Edition

In addition to the training and instructional resources available to aid with your grant search and application process, we have a support team ready to help you by phone (1-800-518-4726) or email. Support Resources

Before you pick up the phone to call, though, we have answers to the most common questions asked by people who are the Electronic Business Point of Contact (EBiz POC) for their organization.

Wait, what’s an ‘EBiz POC’?

If you are not familiar with the abbreviation, the EBiz POC is often an organization’s chief financial officer or authorizing official. The EBiz POC is likely the person who first registers your organization on and may also complete the annual renewal of SAM registration in order to do business with the federal government.

We say “often”, “likely”, and “may” in the previous sentences because this can vary for each organization. While there is only one EBiz POC per organization in SAM, more than one person per organization may access to complete these tasks.

The EBiz POC can give administrative privileges to organization users


How do I reset the EBiz POC password at

On the click the Forgot My Password/Unlock My Account link. Then enter your organization’s DUNS Number, and the EBiz POC will receive an email with a temporary password. Log in using that and change your password after logging in.


How do I reassign roles if I am the EBiz POC?

After logging in as the EBiz POC, go to the Manage Applicants page. From there, you can use the Manage Roles link to add or remove roles from users within your organization.

For detailed how-to instructions, read the Manage Applicants help article. Before reassigning a user’s role, be sure you understand what each role does.


Who should I contact if I have questions about the System for Award Management (SAM) and renewing our SAM registration?

For free assistance with the System for Award Management (, review SAM’s Help resources or contact the Federal Service Desk at, or by telephone at 866-606-8220 (toll free) or 334-206-7828 (internationally) Monday through Friday from 8 a.m. to 8 p.m. (ET). The SAM Update page on may also be helpful.


How do I update EBiz POC information in SAM?

You will need to log in to to make changes to EBiz POC information, then this information will update in within approximately a day. To make these changes, log in to to do so. You may also need to contact the FSD for assistance.

If you have additional questions, let us know in the comments below or on Twitter.

2 thoughts on “Common Questions to’s Support Team—EBiz POC Edition

  1. How do you add a new user registered in to your organization? (i.e. the step just before making a user an AOR)


Comments are closed.