How to Get Help When Using the System offers a wide range of help-focused resources – both for existing applicant users and for potential applicants new to

📘 Online User Guide

The Online User Guide provides an in-depth look at every aspect of the applicant management and application submission process. Context-sensitive links within make this the go-to resource when you’re using Workspace. Just look for the blue ? Icon.

Best for: Understanding the actions available on a specific page or tab in a workspace

🎞️ Videos

The YouTube Channel contains several series of short training videos, including the “Introduction to” series and the “Learning Workspace” series. Each video focuses on a key topic or action useful to users, and each is carefully crafted to last only 2-5 minutes and provide only the most essential information.

Best for: Understanding the tasks involved in creating and managing a workspace

🏫 Learn Grants

The Learn Grants tab is an educational resource for both current and potential federal grant applicants. The gateway resource introduces and explains a wide range of topics relevant to applicants, including the federal grants lifecycle, federal policies, eligibility information, tips for avoiding fraud and an overview of grant-making agencies.

Best for: Understanding – at a high level – how the grant process works across the federal government

📄 Forms Repository

The Forms Repository contains copies of the federal forms currently used by awarding agencies to create grant application packages in and to collect post-award reporting.

Best for: Familiarizing oneself with the types of forms and information that federal grant applications require

🤖 Chatbot

The Chatbot is an experimental, automated tool that can direct users to key resources in the universe.

Best for: Answering applicants’ most frequently asked questions (FAQs)

💡 Self-Help Knowledge Base

The Frequently Asked Questions (Self-Serve Knowledge Base) resource addresses the most common questions that applicant users voice when completing an application on Users can also create a ticket and get one-on-one assistance with the Support Team.

Best for: Getting help with a specific problem while facing a time crunch

One thought on “How to Get Help When Using the System

  1. I am really very confused each time I visit this site. Please can someone clearly highlight to me in steps how a new organisation, not registered in the US register to apply for grants? Do this kind of organisation also have to register on SAM?

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