How to Get Help When Using the Grants.gov System

Grants.gov offers a wide range of help-focused resources – both for existing applicant users and for potential applicants new to Grants.gov.

📘 Online User Guide

The Online User Guide provides an in-depth look at every aspect of the applicant management and application submission process. Context-sensitive links within Grants.gov make this the go-to resource when you’re using Grants.gov Workspace. Just look for the blue ? Icon.

Best for: Understanding the actions available on a specific page or tab in a workspace

🎞️ Videos

The Grants.gov YouTube Channel contains several series of short training videos, including the “Introduction to Grants.gov” series and the “Learning Workspace” series. Each video focuses on a key topic or action useful to Grants.gov users, and each is carefully crafted to last only 2-5 minutes and provide only the most essential information.

Best for: Understanding the tasks involved in creating and managing a workspace

🏫 Learn Grants

The Grants.gov Learn Grants tab is an educational resource for both current and potential federal grant applicants. The gateway resource introduces and explains a wide range of topics relevant to applicants, including the federal grants lifecycle, federal policies, eligibility information, tips for avoiding fraud and an overview of grant-making agencies.

Best for: Understanding – at a high level – how the grant process works across the federal government

📄 Forms Repository

The Grants.gov Forms Repository contains copies of the federal forms currently used by awarding agencies to create grant application packages in Grants.gov and to collect post-award reporting.

Best for: Familiarizing oneself with the types of forms and information that federal grant applications require

🤖 Grants.gov Chatbot

The Grants.gov Chatbot is an experimental, automated tool that can direct users to key resources in the Grants.gov universe.

Best for: Answering applicants’ most frequently asked questions (FAQs)

💡 Self-Help Knowledge Base

The Grants.gov Frequently Asked Questions (Self-Serve Knowledge Base) resource addresses the most common questions that applicant users voice when completing an application on Grants.gov. Users can also create a ticket and get one-on-one assistance with the Grants.gov Support Team.

Best for: Getting help with a specific problem while facing a time crunch